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Dashboard
B2B Admin Dashboard
Cut support tickets for 'permission issues' by 75%.
The Context
The client's previous admin panel was confusing, leading to constant support requests to change user roles.
The Shift
"From 'email IT to change role' to 'Manager self-serve' in 2 clicks."
The Goal
Create a self-serve permission system that non-technical managers can use.
My Role
- UI Design
- Information Architecture
Delivered
- Role Matrix UI
- Audit Log Component
- Settings Information Architecture
Key Moves
- Visual Role Matrix
- Natural Language History
- Undo Actions
The Approach
01
Audit
Analyzed support tickets to find top pain points.
02
IA Redesign
Grouped settings into logical 'People' vs 'System' buckets.
03
Validation
Tested the new RBAC flow with 5 admin users.
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The Outcome
Admins can now manage their own teams without IT support.
Adding API key management for devs.
Building a SaaS Admin?
Don't reinvent the wheel. I have patterns for this.
Copy This Project Brief:
Project Type: Dashboard App
Big Goal: Create a self-serve permission system that non-technical managers can use.
Deadline: 4 weeks
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